Helpful troubleshooting links

ATI Technical Requirements - https://atitesting.com/technical-requirements

Whatismybrowser.com – Supported browsers are Chrome, Firefox, and Safari. This will also identify your Operating System. For best performance, your browser and operating system should be updated to the latest version. You can check and update here.

Speedtest.net – Min recommended speeds 10 Mbps upload and download. Ping must be less than 100 in the three categories. If any of these are not met, power cycle router or call your provider.

https://support.microsoft.com/en-us/contactus - Select either Windows or Surface Devices.

https://support.apple.com/ - Select the device you are currently working with.

https://mictests.com/

https://webcamtests.com/ - If the image is just a black screen, you’ll want to make sure your camera is on and not covered by a physical shutter.

Browser Settings

  1. Allowing Pop-Ups – https://help.atitesting.com/how-do-i-allow-pop-ups-for-ati/
  2. Clearing Cache - https://help.atitesting.com/why-is-the-website-not-displaying-correctly/
  3. How to allow ATI to use 3rd party cookies - https://help.atitesting.com/resolve-remote-proctoring-website-issues/#section-4
  4. Remote Proctoring
    1. Respondus Troubleshooting - https://help.atitesting.com/resolve-remote-proctored-computer-issues-using-respondus/
    2. Proctorio Troubleshooting - https://help.atitesting.com/resolve-remote-proctoring-website-issues/

Computer and Network Troubleshooting

  1. “Checking for updates” – https://help.atitesting.com/how-to-check-for-system-updates-2/
  2. VPN – https://help.atitesting.com/how-do-i-see-if-i-am-using-a-vpn/
  3. Firewall – https://help.atitesting.com/how-do-i-see-if-i-am-using-a-firewall/

Common Errors and how to troubleshoot them - https://help.atitesting.com/technical-support/website-issues/error-codes/

  1. 500 Error - https://help.atitesting.com/what-is-an-error-500-and-why-am-i-seeing-it/
  2. 404 Error - https://help.atitesting.com/what-is-an-error-404-and-why-am-i-seeing-it/
  3. 440 or 422 Error - https://help.atitesting.com/what-is-an-error-440-or-422-and-why-am-i-seeing-it/
  4. 3154 or “Not Authorized” Error - https://help.atitesting.com/what-is-an-error-500-and-why-am-i-seeing-it-1/
  5. 1020 or “out of country” Error - https://help.atitesting.com/what-is-an-error-1020-and-why-am-i-seeing-it/